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Frequently Asked Questions

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“Managed Services” is an industry buzzword that has been misunderstood by many Business Owners. Too many variations of IT Managed Services float around and it’s confusing. We are going with the definition, “Outsourcing of all, or part of information technology service needs such as 24×7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose primary focus is to provide such services across a wide customer base”. A key test of IT Managed Services is whether the provider can provide these services agnostically, remotely, comprehensively and without a need for proprietary tools, or platforms.

A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Today, the terms “cloud service provider” and “managed service provider” are sometimes used as synonyms when the provider’s service is supported by a service level agreement (SLA) and is delivered over the internet.

You bet! That is one of the things we do for our Managed Services clients. We can help ensure your data is always available no matter the situation. We offer a cloud backup solution that can not only protect your data but help keep running your business during any disaster! Check out our page on Business Continuity for more information.

This one can be frustrating, and a lot of fingers get pointed as to what is the culprit. We typically know your internet is down before you do. We monitor our client sites for constant up-times and sometimes its just a web browser issue or an isolated computer having DNS problems. We understand not being able to browse the internet can stop production, we always ask a series of questions to find out if its company wide or isolated. Typically, the ISP is having issues or latency. Occasionally it’s a miss configured firewall causing havoc. Either way, we help these issues go away!

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